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NetSuite managed services and admin support
A fractional NetSuite administrator: the expertise of a senior admin, for the hours you actually need each month.
Fractional NetSuite admin support is ongoing NetSuite administration provided by an outside team for a monthly block of hours, instead of a full-time employee. It suits companies whose NetSuite needs steady expert attention but not 40 hours a week.
What's included
Users, roles & permissions
New users, role design, segregation of duties, access reviews and offboarding.
Reports & saved searches
New searches, dashboards and KPIs, and fixing the ones that return the wrong numbers.
Workflows & small enhancements
Approval changes, new fields and forms, email alerts and template updates.
Data imports & cleanup
CSV imports, mass updates, duplicate cleanup, and item and vendor maintenance.
Release preview testing
Testing your scripts, workflows and integrations before each of NetSuite's two annual upgrades reaches production.
User support & troubleshooting
The daily "why won't this save" and "where did this number come from" questions, answered by someone who knows your account.
When a request turns out to need code, the same team does the SuiteScript development. You don't have to bring in another firm.
Fractional admin vs. full-time hire vs. ad-hoc consultant
| Fractional admin (RevSift) | Full-time admin | Ad-hoc consultant | |
|---|---|---|---|
| Best for | Steady needs below a full-time workload | Large accounts with daily change volume | One-off projects |
| Knows your account | Yes, same team every month | Yes | Re-learns it each engagement |
| Development skills | Included (SuiteScript, workflows, integrations) | Varies by hire | Varies |
| Coverage for vacations and turnover | Team, not one person | Single point of failure | None between projects |
| Cost structure | Hourly, against a monthly block you can track | Salary, benefits and recruiting | Hourly, usually at a premium |
How many hours do you need?
It depends on user count, how much the business changes, and how customized the account is. As a starting point:
- Light: a stable account with a small team, mostly user questions, reports and the occasional change.
- Moderate: a growing company adding users, subsidiaries or processes, with regular workflow and report changes.
- Heavy: active customization, integrations such as Coupa or Salesforce, or an account recovering from a rough implementation.
We size the block after a short review of your account and backlog, and adjust it as your needs change.
NetSuite admin support FAQ
What does a NetSuite administrator do?
A NetSuite administrator manages users and roles, maintains configuration such as forms, fields and workflows, builds saved searches and reports, imports and cleans data, supports users, and tests each NetSuite release before it reaches production.
When is a fractional NetSuite admin better than a full-time hire?
When your account needs expert attention every month, but not a full workload. That's common for companies under roughly 50 NetSuite users. A fractional team also covers vacations and turnover, and includes development skills a single hire may not have.
How do requests get to you?
By email or a shared ticket list, whichever your team prefers. Requests are prioritized with you, and you see the hours used against your monthly block.
Can admin support include Coupa and Salesforce?
Yes. If your NetSuite account is connected to Coupa or Salesforce, the same team can support both sides of the integration, which is usually where problems sit.
Contact
Tell us what's going on in your NetSuite account
Send a few lines about the problem: what's broken, slow, manual, or missing. You'll hear back from one of the people who would do the work, with questions or a suggested next step.